Cancellation & data management

Can our team cancel our subscription at any time?

Yes. While we’ll be sad to see you go, CivilPro is an annual service that you may cancel at any time. There are no commitments and no long-term contracts.

What happens if we cancel our subscription? Can we get a refund?

You can cancel CivilPro at any time and can continue using it until the term you have paid for has finished. For example, if you cancel 9 months into your annual term, you will be able to continue using CivilPro until the end of the year. At the end of the year, you will not be charged and you will no longer be able to access CivilPro.

We have a strict no-refund policy. As CivilPro is an annual service, you can simply cancel at any time and continue using CivilPro until your paid term comes to an end.

What happens to our server and data if we cancel?

If you cancel CivilPro, you have two options:

1. Continue paying the server fee. This will keep your server up and running so that your team can keep and view the data. Your team just won’t be able to edit anything.
2. Cancel the server fee and request a backup of your data. The CivilPro team will deliver a backup file to you. However, it will be your responsibility to retain it.

Note: Even if you fully cancel your server (with the back-up), you can return to CivilPro at any time, and you would only pay a small server set-up fee so that our team can restore your server and load your backup data. If you don’t want this hassle – you are better off paying the small server fee.