What do I do if my IP Address is not permitted access?

You may get a message when attempting to login to the desktop application that says the following:

Your IP address xxx.xxx.xxx.xx is not permitted to access this resource. Send your IP address to your system administrator so they can grant you access. 

First, follow the steps in this article, Connect Desktop App to Web App / Cloud via API to authenticate your Desktop.  

If you are still having issues after this, please submit a request to our Support team.