How do I submit a Support ticket?

If you require technical support or assistance with using CivilPro, you can contact our Help Desk by submitting a ticket via our website. This simple process takes just a few minutes and will ensure that your enquiry is sent securely to our Support team. 

Note : If you are submitting a CivilPro support ticket for the first time, you will need to create a CivilPro Support account first. This will allow your email to be verified and allow us to discuss any details relating to your enquiry via a secured channel. Please use your work email when creating this Support account so that we can also verify your organization.  

How to Create a CivilPro Support Account

1a) You can navigate to our Help Centre as follows:  

1b) Or click on this link to : Create a CivilPro Support Account

Enter your full name and email, and click Sign Up.

2) You will receive an email with a link to set your new password. Please complete this process and save  your password for future access. 

Submit a Request 

1) Sign in to your CivilPro Support account.  

2) Once you're signed in, you'll see your username at the top right corner (red arrow). Click on “Submit a request” (green arrow). 

3) Select from the dropdown list the type of issue.

4) Enter all the relevant details in the fields and click "Submit".

Note: Our Support team responds to most tickets within 24 hours, however, some tickets may take longer if more time is required to investigate the issues or when they are submitted outside our working hours    (Mon-Fri 9am-5pm AEST).  

How do I know if my ticket has been submitted?

1) If you are not signed in to your CivilPro Support account, then your ticket will not get submitted. You can tell that your ticket is not submitted when the message " Request not yet submitted" appears on your screen. 

In this instance, an email with a link to create CivilPro Support account is generated and sent to your email address (that you entered in your enquiry form). If you do not receive this email, you may have entered an invalid email address (or check your spam). Please rectify and try again.