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  1. CivilPro
  2. CivilPro FAQs

CivilPro FAQs

Frequently asked questions for both CivilPro Web and Desktop

Using Zendesk (Support Ticket)

  • How do I submit a Support ticket?
  • How do I view my Support tickets?

CivilPro (Desktop / Web App)

  • Keeping CivilPro Desktop Up-to-Date
  • How to Manage Sub Lots in CivilPro
  • Which industries use CivilPro?
  • What is a Repository?
  • What are the differences between CivilPro Web App (Cloud) and Desktop?
  • Why you should be careful about deleting data in CivilPro?
  • See all 7 articles

Security (Cloud/Web App)

  • IP Addresses for CivilPro Cloud
  • What is the impact of the CivilPro Data Storage on my system?
  • How secure are my projects on CivilPro Cloud?

Manage User Sign-Ins / Profiles

  • How to Resolve Sign-In Issues?
  • How to Add and Remove Users?

General (Cloud/Web App)

  • Do I need the Internet for CivilPro?
  • Which internet browser should I use for CivilPro?
  • Why is the description in my checklist different from that in the ITP?
  • How to add Check, Verify and Approval options to your ITP or Checklist item?
  • Why have my Lot Conformance / Lot Summary / Conformance Folio reports stopped downloading?
  • How do I improve the speed performance of my database?

Desktop FAQs

  • How to Unblock CivilPro Desktop Download?
  • How do I Install CivilPro Desktop?
  • What do I do if my IP Address is not permitted access?
  • Can I deploy MSI Installer for Desktop?

Upgrade from Desktop v10 to New CivilPro Plan

  • Upgrade from CivilPro Desktop v10 to New CivilPro Plan - FAQs
  • What Are the Benefits of Migrating to the New CivilPro Plan?

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